FAQs

Q: Can I return the item if it doesn't work for me?

Yes, of course. If the product is damaged or does not fit properly, just reach out to us within 15 days of receiving the product and you will get 100% Money back. HOWEVER, If you have already redeemed your V-BUCK rewards, you will NOT be entitled for a refund. We will, however, be happy to provide you with an exchange.

For customer support regarding your return, please contact us here: customerservice@fein-wear.com or click here: Contact Page

Q: How do I check the status of my order?

You will be emailed your receipt immediately after your order is placed. Once your order has been shipped, you will receive a tracking number to monitor your item each step of the way. You can also go to our Track Order page. 

Q: Do you provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the product or find it damaged, please contact us immediately! We will do all that we can to ensure your best shopping experience. We want to make sure that you are satisfied with each purchase!

Q: How do I redeem my VIP V-BUCK Rewards?   

Please go to the Redeem V-BUCKS Tab and scroll down the page. Enter your order number and email address and allow 24-48 hours for your V-BUCKS to arrive in your inbox. The V-BUCK redemption code will be electronically submitted via email.   

Q:  How can I get in contact with you?

We handle customer service through email. Please email us at customerservice@fein-wear.com or Click Here to address any questions or concerns.

Q: Do you offer a refund if I don't like the product?

Absolutely! If you do not like the product, please contact us immediately! We will do all that we can to ensure your best shopping experience. We want to make sure that you are satisfied with each purchase!

Q: How do I order on your website?

Simply select your favorite tee-shirt design/s and click the 'Buy Now' button. Choose the proper size and fill in your contact, shipping and billing information and we will have your order shipped out to you as soon as possible!

Q: What payment methods are accepted?  

We offer a wide variety of payment solutions which include Visa, Mastercard, American Express, Paypal and Venmo